Shipping & Returns

📦 SHIPPING

 

✨ Processing Time

All orders are carefully prepared and packaged within 1–3 business days.

As a small-batch brand, each order is handled with intention and care to ensure your products arrive safely and beautifully.

 

 

🚚 Shipping Time

Shipping times vary based on your location and selected shipping method at checkout.

Once your order has shipped, you will receive a tracking number via email.

 

🌿 Local Pickup 

Local pickup may be available in Ojai, California.

If this option is selected, you will receive instructions once your order is ready.

 

📦 Shipping Notes

 

Please ensure your shipping address is entered correctly at checkout.

Ojai Native Skincare is not responsible for delays or lost packages due to incorrect address information or carrier issues, but we are always happy to help where we can.

🔄 RETURNS + EXCHANGES

 

✨ Our Policy

 

Due to the nature of our products, we are unable to accept returns on used or opened items.

However, your experience matters deeply to us — if something isn’t right, please reach out and we will do our best to make it right.

 

 

💌 Damaged or Incorrect Orders

 

If your order arrives damaged or you received the wrong item, please contact us within 5 days of delivery with your order number and a photo of the issue.

We will happily replace or correct the order.

 

🌿 Sensitivity Disclaimer (IMPORTANT)

Our products are made with botanical ingredients and are generally suitable for sensitive skin.

However, we recommend patch testing prior to full use, as individual skin responses may vary.

 

💌 CONTACT

 

For any questions or support, please reach out to us at:

Hello@theojainative.com

We aim to respond within 1–2 business days.