FAQ
✨ PRODUCTS + SKINCARE
🌿 What skin types are your products suitable for?
Our formulas are designed to be gentle, nourishing, and supportive for most skin types — especially sensitive, dry, or reactive skin.
If you’re unsure where to start, our Rituals are a great way to build a simple, effective routine.
🌸 Can I use your products if I have sensitive skin?
Yes — many of our products are created with sensitive skin in mind.
We focus on simple, botanical ingredients and avoid harsh additives. That said, everyone’s skin is different, so we always recommend patch testing when trying something new.
💧 How do I build a routine?
We keep it simple:
- Hydrate (Hydrosol)
- Treat (Serum)
- Nourish (Face Cream or Oil)
Or explore one of our curated Rituals for an easy, guided routine.
🌿 Do I need both a serum and a face cream?
Think of them as layers:
- Serum = hydration + treatment
- Cream = seals in moisture + protects
Using both gives your skin deeper, longer-lasting hydration.
🌙 Can I use your products morning and night?
Yes! Most products can be used both morning and evening.
For deeper nourishment, facial oil is especially beneficial as part of your evening routine.
🌿 INGREDIENTS + FORMULATION
🌸 Are your products natural?
We use thoughtfully selected botanical ingredients and create our products in small batches with intention.
Our focus is on simple, effective formulations that support healthy skin.
🌿 Do you really grow your own lavender?
Yes 🤍
Our lavender is grown, harvested, and distilled right here in Ojai, and is used in our Topa Spirit Hydrosol and other formulations.
🧴 Are your products handmade?
Yes — every product is handcrafted in small batches to ensure quality, freshness, and care in every step.
📦 ORDERS + SHIPPING
📦 When will my order ship?
Orders are typically processed within 1–3 business days.
You’ll receive tracking information as soon as your order ships.
🚚 Do you offer local pickup?
Yes — local pickup may be available in Ojai.
Please contact us or select the option at checkout if available.
🎁 Do you offer gift options?
Yes! Our Rituals make beautiful gifts, and we take care in packaging each order with intention.
🔄 RETURNS + SUPPORT
🔄 Do you accept returns?
Due to the nature of our products, we are unable to accept returns on used items.
If there’s an issue with your order, please reach out — we’re always happy to help.
💌 How can I contact you?
You can reach us at hello@theojainative.com or through our contact page.
We do our best to respond within 1–2 business days.
🤍 What makes Ojai Native different?
Ojai Native is more than skincare — it’s a ritual.
Each product is created with intention, inspired by the natural beauty of Ojai, and designed to bring a sense of calm and care into your daily routine.